Do I have to cancel my delivery portal once I have my own shop?

No. Plenty of businesses run both side by side: the portal for new guests, their own shop for the ones who come back. ORDERBOSS does not ask you to drop anything.

How high is the commission on a delivery portal?

That depends on the portal and on your contract. The big providers in Germany go up to 30 percent of the order value for every order they refer. The binding number is in your own contract and nowhere else.

What does your own shop cost at ORDERBOSS?

A monthly subscription, cancel anytime, no setup fee. The amount stays the same however many orders run through your shop. Which plan fits your business we work out with you personally.

What happens to the customer data from my orders?

It sits in your system: address, order history, preferences, including numbers that never ordered in the shop. Several addresses per customer, no duplicates.

Is your own shop worth it with only a few orders a day?

Yes. The shop takes orders while you are at the oven or out on a route, whenever you are open, without anyone having to answer the phone. Nothing gets retyped, the order is in your system right away.

Which businesses is this for?

For anyone delivering through a portal today and wondering what an own shop adds beside it. Running both is the usual way to start: the portal keeps bringing new customers, your own shop keeps the ones who have already been.

Your Own Online Shop or a Delivery Portal

Name: ORDERBOSS
Author: ORDERBOSS

Both together is the best approach for your delivery business. The difference is in what stays with you after the order.

Sound familiar?

How an order reaches you.

A hungry person takes one of two routes to get to you. Either they search a delivery portal for something to eat nearby and find you among twenty others, or they already know they want to order from you and come straight over: through your own shop or on the phone. Both routes put an order in the kitchen. The difference is what is left afterwards.

With ORDERBOSS

What your own shop gives you.

Your own online shop turns a guest who found you through a portal into a customer who orders directly from you the next time.

Anyone who orders in your shop is in your system afterwards, with name, address and last order.
Your menu, your prices, your delivery times and your delivery area: you decide those.
And the revenue: every euro from your shop stays with you.
Next time they are hungry, they come straight to you, not through the portal's app.

The same order, two routes.

What changes when a customer orders through a portal instead of through your own shop.

What it is about	Through a delivery portal	Through your own shop (recommended)
What the route is good for	New guests who do not know you yet	Guests who already want to order from you
What you pay for it	Commission per order, up to 30 percent	Your monthly subscription
Next time they are hungry	They open the portal’s app	They come straight to you
How you show up	Your name among many	Your name, your logo, your web address
Your menu	Maintained separately in the portal	One menu for shop, phone and kitchen

Through a delivery portal

What the route is good for: New guests who do not know you yet
What you pay for it: Commission per order, up to 30 percent
Next time they are hungry: They open the portal’s app
How you show up: Your name among many
Your menu: Maintained separately in the portal

Through your own shop (recommended)

What the route is good for: Guests who already want to order from you
What you pay for it: Your monthly subscription
Next time they are hungry: They come straight to you
How you show up: Your name, your logo, your web address
Your menu: One menu for shop, phone and kitchen

Why you do not have to pick one.

The portal stays where it is.
The commission costs you real money, and that is not a detail. For the reach behind it, it is still often worth the price: a portal brings you guests who do not know your place yet. Treat it as what it is, advertising you pay for per order, and decide from there.
Your own shop comes alongside it.
It runs under your name, at your own address on the web, with your logo and your colours. Your customers order in the browser or put it on their home screen and have it like an app from then on, with no app store.
You show your regulars the short way.
The flyer in the bag, the sign on the counter, the menu on the wall: wherever your name is, your own web address can stand next to it. Anyone who has ordered from you twice will find you directly on the third time.
At the end of the month you see what came in.
Revenue today, this week, this month, always compared with the period before it, plus orders per day and your bestsellers. It counts everything that runs through your system: shop, phone and counter.

What the portal costs and what it brings.

The numbers behind the decision, sober and with no knock on the portals.

Commission on every order.

For the referral you pay the portal a commission on every order, up to 30 percent of the order value with the big providers in Germany. On a 30 euro order that is up to 9 euros that never reach you. On ten portal orders in an evening, it is 90.

Reach is a real service.

For somebody who does not know your place yet, the portal is often the only way to find it. That is no knock on the portals. The only question is whether that route is still the right one when the same person orders from you for the fifth time.

The relationship keeps running through the portal.

Next time they are hungry they open the portal's app, and there you stand among twenty others again. Whether they order from you for the first time or the tenth makes no difference to the portal, and none to the commission either.

The subscription does not grow with it.

Your own shop at ORDERBOSS costs a monthly subscription that stays the same whether five or fifty orders run through it in an evening. That is the difference from a commission: it grows with every order, the subscription does not.

One menu instead of two.

On the portal you maintain your menu separately, and the prices there drift away from your own. In your own shop one menu serves shop, phone and kitchen, and a change is live everywhere at once. When an ingredient runs out, every dish that needs it is sold out in the shop right away.

Customer data that stays with you.

Every order and every call updates the contact on its own, including the numbers that never ordered in the shop. Next time the customer does not have to type their address again, and you see what they picked up last.

Common questions about your own shop and delivery portals.

: No. Plenty of businesses run both side by side: the portal for new guests, their own shop for the ones who come back. ORDERBOSS does not ask you to drop anything.
: That depends on the portal and on your contract. The big providers in Germany go up to 30 percent of the order value for every order they refer. The binding number is in your own contract and nowhere else.
: A monthly subscription, cancel anytime, no setup fee. The amount stays the same however many orders run through your shop. Which plan fits your business we work out with you personally.
: It sits in your system: address, order history, preferences, including numbers that never ordered in the shop. Several addresses per customer, no duplicates.
: Yes. The shop takes orders while you are at the oven or out on a route, whenever you are open, without anyone having to answer the phone. Nothing gets retyped, the order is in your system right away.
: For anyone delivering through a portal today and wondering what an own shop adds beside it. Running both is the usual way to start: the portal keeps bringing new customers, your own shop keeps the ones who have already been.

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A portal brings guests. Your own shop keeps them.